DELIVERY & RETURNS

Orders

For any in stock handmade items or originals, I always aim to have your order packaged and shipped within 24 hours, but incases of busy times and holidays, please allow 1-2 working days.

For any custom created / painted to order items, I aim to have these orders ready for shipping within 7-14 working days.

For any art prints, homewares, apparel with my art designs printed on them, these are made by my creative partners and they will ship to you directly. Please allow 3-8 working days for these orders to be created and ready for shipping. 

In the unlikely event of delay, I will notify you immediately.

 

Delivery

The delivery service I use it the Royal Mail. I offer free shipping world wide on all orders over £50. 

All handmade items, original artworks and custom orders are sent out..

UK: Tracked 48 hours, £7.00. (Please allow 1-2 days to receive your order once it has been dispatched).

Europe: International Tracked. The Delivery Charge for this service is £12.00 (Please allow 3-5 working days to receive your order once it has been dispatched).

Rest of the World: International Tracked. The Delivery Charge for this service is £12.00 (Please allow 5-7 working days to receive your order once it has been dispatched)

*Please note that customers are solely responsible for any import/customs duties and taxes due on their purchase.

**By Bridie Apple, will not be held responsible for orders that are delayed in customs.

**Please note that during the current global pandemic there are still large delays in delivery times, which can not be avoided. 

 

Returns & Refunds

I really hope that you love your purchases, however if you are in anyway dissatisfied your item can simply be returned within 14 days of receipt to obtain a full refund.

Please email me via the Contact page explaining what you are returning and why so an exchange or refund can be arranged as soon as possible.

The customer is to pay for any return delivery and unfortunately this cost will not be refunded.

Please use Recorded Delivery when returning goods as I cannot be held responsible for items lost or damaged in the post.

The returned goods must be as new, unworn / unused and in the same condition as when delivered (including any labels) and in its original packaging to qualify for a refund or replacement.

Refunds will be issued within 14 days of receiving the returned goods.

To return an item by post please repackage your goods with care and include details of the order.

Please send your returns to the following address: By Bridie Apple, Flat 2, 6 Hamslade Court, Dorchester, DT1 3DJ

*If the item you are wishing to return for a refund is an order of one of my art prints, or printed homeware or apparel, please contact me first to arrange this. You can do so via my Contact page.